![]() Ask him to find a solution to a problem, to find the errors in a report, or to research a topic. Let him know you have thought through your plan of action ask him for his opinion. Let the C ask questions, then listen to his suggestions. He may tell you what is wrong if you are friendly and not sarcastic. ![]() Tell him the way you want it done and the order you want it done in don’t make him use his judgment. Do not throw four projects on his desk and expect him to multi-task. Let the S have more information and time to process it. He needs to hear himself talk in order to resolve a problem, so be a patient listener. Give him opportunities to be out of the office talking to people. He w ill accomplish a lot of work but resists the 8:00–5:00 routine. Let the I be more flexible in his schedule if possible. Give him challenging goals and take a “hands-off” approach. It is explosive and scary, but short-lived. Don’t let him intimidate you with his anger. He is not afraid to make decisions, so, if you can, let him. Let the D have some control or choices as appropriate. S needs a quiet activity such as a long drive home with the radio off, taking a nap, “zoning out” in front of the television or behind the newspaper, or staring at the fire or the ocean.Ĭ needs a cognitive activity such as researching or shopping (but not buying) on the Internet, redesigning the kitchen or workshop areas in his head, reading a technical book, organizing drawers, or balancing the checkbook.įor you, the manager, here are some tips on dealing with each type until they resume their normal team player behavior. I needs a social activity such as going out with friends after work, exercising at the gym with friends, cooking out with the neighbors, or attending a business after hours. Some suggestions for each of them:ĭ needs a physical activity such as jogging, tearing out the kitchen cabinets, moving a flowerbed, working out, or taking the dog for a walk. He has not been able to get his paper work done because of so many interruptions.Įach type needs a de-stressing activity to resume their normal team player behavior. The C is stressed because he has had to be “on” all day-talking with people, interacting, moving around, smiling, and making people happy. The S is stressed because he has had to take an upfront position, multi-task, move fast, make decisions that are not popular, and confront people. He has probably had to sit still, be quiet, and complete too much detailed paperwork. The I is stressed because he has not been able to talk to people and move freely about with an unrestricted schedule. He hasn’t been able to debate with anyone he has had to bite his tongue. He has been micromanaged and told what to think, feel, say, and do. The D is stressed because he has not been able to make decisions or think big. The progression from being a team player to “blowing your top” looks something like this:Ĭoncerned Quiet Aloof How did they get stressed? In the chart below, you can see that each of the D-I-S-C communication styles in normal situations are terrific additions to a team, whether it be management staff or a board of directors. The Critical Analyst (“C”)-Cautious, contemplative, competent, correct, and an analyst The Supportive (“S”)-Steady, stable, supportive, sensitive, sweet, shy, and a team player The Influencer (“I”)-Influencing, inducing, interactive, impressive, and interested in others The Dominant (“D”)-Dominant, direct, determined, demanding, decisive, and a doer Using a common communication assessment tool called DISC, we learn there are four types of communication types (with variations and blends). Why does a person go from one extreme to the other? How did he or she get from there to here? What are you supposed to do in the meantime until he returns to his team-player attitude? Quite unexpectedly, the good team player becomes defiant instead of decisive, or excitable instead of inspiring, or stubborn instead of supportive, or aloof instead of concerned. Then, there is the bad day-a day when a team player feels grouchy, pushed, and squeezed. They benefit the team (the staff, the residents, and the vendors) by doing their jobs, making positive contributions, and helping the team move forward to achieve its goals. They go along in a reasonably accommodating way using the strengths of their communication styles. “Why does toothpaste come out?” Because, that’s what is inside the tube! Hopefully your answer was, “Toothpaste comes out.” The next question is not a trick question either. What Happens When You Squeeze a Tube of Toothpaste?īy Betsy Barbieux, CAM, CFCAM / Published December 2018
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